Sarah Gilbert. Photo used with permission.
Sarah Gilbert. Photo used with permission.

Sara is a postdoctoral scholar at the University of Maryland, where she studies platform, community governance and data ethics. Her research interests include ethical implications of information technologies, online participation, and informal learning.

What can be done?

Platforms need to do better when it comes to content moderation, particularly as these spaces are used to create, incubate, and spread ideologies that pose threats to national security, public health, and individual well-being. Policy development, governmental support, and algorithmic transparency are key aspects of this; and so is adequately supporting the people who work and volunteer as content moderators.

Sarah Gilbert
US & Canada